What to Expect on Move Day

Moving day will be one of the most important and stressful days of your life. Whether you are someone who is moving for the first time, or a pro who has moved a lot, there are always surprises that can occur on move day. It is important to expect the unexpected on move day, but we are here to help you better prepare of what might occur. Check out our list of what to expect on move day below!

Expect a Window of Arrival: Most customers are under the impression that their crew completing the move will arrive at a specific time. In most cases, this does not happen. Your coordinator will call you with a specific window of time in which the crew will arrive at the residence to begin the move. A typical arrival time is anywhere between 8 am-10 am for most customers. This means that the crew could arrive at 8 am, 10 am, or any time in between those hours. Check in with your coordinator the day before your move so you can know when to expect your crew!

Expect a Written Inventory: The lead member of the crew will walk with your through your home to take an inventory of all the items that you are taking and inspect them thoroughly to note any prior damages before moving the items. This ensures that your goods arrive at your new home in the same condition in which they left the home.

Expect to direct your Crew: Remember, these are your important items; therefore, your crew is going to rely on you to direct them during the move process. Point out any high value or important items, items you do not want loaded, and items you will be moving yourself. Keep an open line of communication with your crew through the entire process to make sure they are caring for your items properly.

Expect your Crew to Take Breaks: Moving is a very time consuming and physical process. Your crewmembers will easily grow tired after moving items for hours. It is very important that they take their breaks! Each crewmember is required to take two 15 min breaks and one 30 min lunch break. Please note that you will NOT be charged for these break times. Breaks allow your crew to relax, re-fuel, and re-focus, so your items are properly handled throughout the entire move.

Expect a Call from your Coordinator: Your coordinator is the individual assigned to you as the main point of contact throughout your entire move. You coordinator should give you a call to check in with you on your move day to ensure everything is going well. If you have any questions or concerns about your move, be sure to speak with your coordinator about these issues when they call.

Expect a Bill of Lading: At the end of the day when the move is finally complete, the lead will present you with a Bill of Lading. The document notes all the important details of your move. Be sure to look over the bill of lading carefully before signing. If you see any discrepancies, please let the lead know so it can be assessed and changed.

Expect a Long Day: Moving is time consuming, whether you are moving a small shipment or a large shipment. Be prepared to keep yourself busy, hydrated, and alert the entire day.

You can never perfectly plan out a move, but you can be better prepared for the process. At Fry-Wagner we strive to keep an open line of communication with our customers throughout the entire day to ensure that they are aware of how our process works. For more information on how to begin your move process, contact us today!